WellNZ

Cliff McCord

Head of Wellnz

Cliff was born and raised in Northern Ireland where he trained as a Registered Nurse. In 1987 he migrated to New Zealand.

Following a brief stint at ACC and then in forensic psychiatry he teamed up with Brian Blackman in 1997 as Wellnz’s first Case Manager.

Cliff plays an active role in both Wellnz and NZProvide and Cliff’s experience within the company led to his appointment as Head of Wellnz in 2015 after the loss of Brian.

To relax Cliff plays golf with a goal of being on a scratch handicap.

“How we do things at Wellnz and the passion and effort our people put into delivering the best service in New Zealand is the reason to get up every Monday. If I can foster and support a culture that allows the team to thrive and enjoy work then our clients will love us and for me that is a great reason to be part of an amazing place to work.”

Phone: +64 9 375 9821

Email: mccordc@wellnz.co.nz

Kath Lynch

General Manager, Operations

Kath’s experience in the sector spans almost 20 years across ACC and Wellnz. In 2001 she started with ACC in the levy space and progressed through various roles within ACC’s Sensitive Claims team. She joined the Wellnz family in 2010 as a case manager and after taking on some development opportunities, she progressed to a branch manager role, looking after Wellington & Hawkes Bay. Since 2018 she’s been our Operations lead.

She’s born and bred in Lower Hutt, currently in Petone with her husband, son and wee border collie, Indi. When not at home Kath enjoys local travel, food and wine particularly visiting Martinborough whenever possible.

“I have a huge passion for people and believe strongly in supporting people to achieve for themselves. Being part of the Wellnz team provides the ability to be truly people centred in the way we go about our work. That aspect of Wellnz has not changed, despite significant growth in the company – which speaks volumes in terms of the leadership and fundamental values of our team”

Phone: +64 4 576 2314

Email: lynchk@wellnz.co.nz

Fergus Rolston

Business Relationship Manager

Fergus has had a real mixture of roles since starting as a Case Manager in our Christchurch Branch in 2009.

In 2012 he became the Review Advocate for the company, and then in 2013 he relocated to Wellington to take up the position of Branch Manager. In 2014 Wellnz opened our Hawke’s Bay Branch which Fergus also assumed management of. In 2016 Fergus became our Business Relationship Manager, leading business development for Wellnz – he also moved back home to Christchurch.

Outside of work, Fergus enjoys spending time with his young family, snowboarding in winter, and volunteering at the local rugby club.

“My role is to help clients find solutions to their employees’ health management that provides financial benefits for our clients and better outcomes for their people. This is the Wellnz way, creating true partnership with our clients.”

Phone: +64 3 363 1197

Email: rolstonf@wellnz.co.nz

Terrance Coe

Business Relationship Manager

Terrance commenced working for Wellnz in 2018 but has worked in the personal injury environment since 1992. Terrance worked at ACC for over 14 years and worked his way up to senior manager roles within ACC based in Wellington. He has also worked for Third Party Claims managers since 2006 within Australia and New Zealand and has undertaken post graduate qualifications specialising in workers compensation jurisdictions. He also has experience with general insurance, life and health claims management services.

Terrance joined Wellnz in the role of Business Relationship Manager with a focus on growing Wellnz initially in the ACC environment, but expanding Wellnz services into other product lines.

Outside of work Terrance is the funder and taxi driver for his two daughters, has been married for over 23 years and when he can enjoys rounds of golf and playing darts.

“I enjoy working in the personal injury and wider insurance industry. While there are ups and downs, fundamentally we work to support injured workers and clients when they need help in times of real need. To see people struggling physically, mentally or financially, and knowing we are providing support to help them get back on track is rewarding and why I have always worked in the insurance industry.”

Phone: +64 21 564 538

Email: coet@wellnz.co.nz

Patti Butters

Client Relationship Manager

Patti joined Wellnz in 2004 as a Case Manager after working for ACC for 13 years. Patti obtained a post graduate diploma in Health and Case Management from AUT in 2000.

In 2005 Patti was appointed to the Wellnz Southern Regional Manager role and held this position for 15 years. 2020 saw the addition of a new role within Wellnz, Client Relationship Manager which was a perfect new challenge for Patti. Patti now oversees the Account Management of about half of Wellnz’s Clients and works on transitioning new Clients to Wellnz.

Outside of work Patti enjoys travelling, spending time with her family and getting to the gym.

“I believe that communication and integrity are important in retaining a strong relationship with Clients. I love the challenge of solving Clients issues and making the path easier for them. If we continue working with our Clients as we started it will be a lifelong relationship.”

Phone: +64 21 675 258

Email: buttersp@wellnz.co.nz

Lorraine Siemsen

Auckland Branch Manager

Lorraine embarked on a 20+ year Case Management career, working for multiple government agencies including MSD, Housing NZ and ACC – where she gained insightful knowledge and experience in policies and procedures, systems and legislation. Lorraine joined Wellnz in 2015 and became Auckland Branch Manager in 2017.

“I joined Wellnz for they embraced innovation & creativity, and where I can be part of a team and culture that put people first.”

“O le ala, le pule o le tautua”, “In order to lead, one must serve” – Samoan proverb

Phone: +64 9 374 6099

Email: siemsenl@wellnz.co.nz

Stephanie Bennett

Wellington Branch Manager

Steph joined Wellnz in 2010 having worked at ACC for seven years in the Gradual Process Claims team and the Sensitive Claims Unit as a Case Manager and Team Manager. She started with Wellnz as a Case Manager and then in 2016 became a Team Leader.

In 2018 she became the Wellington Region Manager, looking after our Wellington and Napier team.

Outside of work, Steph balances her love for good food and wine with keeping fit and spending time with her family.

“Wellnz’s commitment to working in true partnership with our clients is what makes us special. By understanding our clients business and unique characteristics we are able to tailor our service and together achieve great outcomes. We genuinely care for our staff and strive to create a positive working environment so that people enjoy coming to work each day and going the extra mile for our clients.”

Phone: +64 4 576 2312

Email: bennetts@wellnz.co.nz

Andrea Volpi

Southern Regional Manager

Andrea joined Wellnz in 2016 as a Case Manager where she brought her previous ACC experience with her. Andrea has had 18 years’ experience in this field in various roles including working in the Long Term Claims Unit at ACC from 2004. Andrea’s passion for helping and developing staff soon saw her as the Christchurch Trainer and then Team Leader and Account Manager role with Wellnz before becoming the Branch Manager for Christchurch in 2020.

Andrea comes from a little rural town in North Otago but now calls the Selwyn area her home. Outside of work she is often spending time with her husband, son and daughter and their two dogs.

“At Wellnz we work closely with our clients to achieve a great partnership and be the wonderful Wellnz family that we are. I have a huge passion for supporting and developing people to achieve the best they can and Wellnz’s commitment to ongoing support and training of its staff fits well with this.”

Phone: +64 3 964 0920

Email: volpia@wellnz.co.nz

Denise Stuart

Project Manager

With over 20 years’ experience, Denise has taken on a variety of roles within Wellnz including Case Management, Training, IT development, Branch Management and more! Currently Denise is Wellnz’s Project Manager, which also has her overseeing our National Training Programme for staff.

Denise enjoys travelling with her family, outdoor activities and working on her golf handicap.

“Wellnz‘s strong values and culture align very much with my own which is why I have remained with Wellnz for so long. We are a people based company, we rely on the professionalism, honesty, reliability and training of our team to deliver the high level of service our clients demand.”

Email: stuartd@wellnz.co.nz

Leith-Anne Mangos

General Manager, NZProvide

Majority of Leith–anne’s work history is largely based around serving people and supporting individuals from all walks of life to live, enable and influence independence. With experience gained at ACC, MSD and working in the health and disability sector, this led Leith–anne to bring her skills to Wellnz in 2017. Progressing from Case Management roles through to 2019 where she led the newly developed wellbeing focussed team, Specialised services. Currently Leith–anne is on secondment within NZProvide in a management position.

The Hutt Valley is where she calls home, now living on a rural property with her husband and 2 children. Leith-anne has a keen interest in local community, enjoys being outdoors, staying fit and running around her property with the kids.

“Wellnz and NZProvide are amazing organisations to be a part of. The belief and commitment to the people within our organisations is what makes this a special place to be. I believe immensely in the work that we do to support each other, our Clients and their people. There is huge value in our bespoke services that we provide to ensure positive outcomes are achieved.”

Phone: +64 4 576 2321

Email: mangosl@wellnz.co.nz