WellNZ

Can I choose to be managed by ACC?

For work related claims where your employer is in the Accredited Employer Programme (AEP), you cannot choose to be managed by ACC.
Yes for non-work claims.

Who is my Case Manager?

If you’ve received any letters from Wellnz, this should have your Case Manager’s details on it. Otherwise if you give us a ring we can put you in touch with your Case Manager. Please note that if your claim has only recently been transferred to Wellnz for management, your claim may not have been allocated to a Case Manager just yet.

I’ve received some forms, what do I do next?

Forms sent to you need to be signed and returned to Wellnz if appropriate. Your Case Manager will contact you once we get these forms back. If in doubt – feel free to ring your Case Manager directly or the Wellnz mainline.

I’d like to provide feedback, how do I do this?

We’d like to hear from you – whether it be good feedback, something you’re not happy with or anything in between.

You can contact us in a few ways:

• Directly to your Case Manager
• Ask for their manager’s details
• Email enquiries@wellnz.co.nz (if using this method, please provide some identifying details so we can get your feedback to the correct team)

We also run a customer satisfaction survey twice a year (January and July), for any customers engaged with us in the prior 6 month period. This is a good chance to let us know about your full experience with us. We are always looking at ways we can improve and ensure you receive the best possible service.